Puck

Locate

Pinpoint your guests and enable table service

Communicate

Interact with your guests

Simplify

The smart way to run your restaurant - automate your order management!

My skills!

Faster order delivery creates a better guest experience – Real time communication between kitchen and guests – simplify and optimize your order management

I can locate your guests in real time within your restaurant – Benefit from faster service!

I show any message you like to your guest on my display – Benefit from real time communication and keep everyone up to date!

I help everyone to get their food faster – Benefit from accelerated service and happier guests!

I can do even more

Take advantage of all my built-in features and speed up your order management.

Puck Size
  • I always get attention: I can vibrate, blink and beep

  • I’m tough: Rugged and shock-proof case

  • I don`t mind getting wet: Splash-proof

  • I have endurance: Extra-long battery life

  • I’m always available: Automated or manual dispensing

Watch the video and learn in only 90 seconds how the puck creates a better guest experience in your restaurant.

My job!

3 simple steps to improve the overall guest experience and your order management. Always keep your guest up to date and make their stay as convenient as possible.

  • Step 1

    After an order has been made, a guest will be able to pick me up at a self-serve kiosk or staff will hand me over.

  • Step 2

    Please select a free table and wait for your meal.

    I will stay with the guests until they receive their order, keeping them company and letting them know when their order will arrive.

  • Step 3

    Staff will pick me up when they deliver the order and return me.

    The guest will return me in exchange for the order.

What do I need?

My infrastructure does not want to intrude, so it keeps a very low profile and is easy to install.

  • Distributes automatically (or manually) puck after order is placed or connects with smartphone

  • Picks up communication signal of the puck or the smartphone and transfers it to master station

  • Localization and communication device for guests

  • Localization and communication device for guests

 

Locate

Know in real time where all of your guests are! The puck helps to speed up service times and optimizes your order management. This makes life easier for your restaurant staff.

Communicate

Guest friendly experience by involving them in the entire order process and keep them up to date by sending them customized messages. Interact with guests and offer further services such as promotions or information on delivery times. 

Simplify

Get rid of long queues and congestions in front of the counter. Make order management as easy, simple and transparent as possible. The puck will keep your guests in the loop, assuring them that their needs are taken care of every step of the way. The puck will drive customer satisfaction and guaranty a great experience in a new dimension.

 

International Patent application pending, AKZ 10 2015 002 097.8

 

Since 1985 Pyramid has been developing and manufacturing customized IT solutions for customers all over the world. Our three main business units focus on Network & Security, Industrial PC & Imaging as well as interactive touch screen solutions for the Retail sectors.

We offer fully customized OEM solutions for these areas, including comprehensive logistical and service support.

With more than 100 employees based at our headquarters in Freiburg and our production and logistics facility in Erfurt, we offer high quality customized IT solution for many industries. Our customers value our fast lead times and benefit from shortest time to market.

Pyramid has been certified to ISO 9001 standard since 1997 and is regularly successfully audited by industry and business customers.


Learn more at: www.pyramid.de

 

Pyramid Computer GmbH
Boetzinger Strasse 60
79111 Freiburg
Germany
Phone +49 761 4514 0
Fax +49 761 4514 319
sales@pyramid.de

Managing Directors:
Friedrich Hansen, Nikolaus Hensler

Content representative according to § 6 of the German Interstate Agreement on Media Services:
Friedrich Hansen

Commercial register:
Local Court of Freiburg, HRB-No.: 3018

Place of Jurisdiction:
Freiburg im Breisgau

Sales tax identification number according to § 27 of the sales tax law:
DE142111714


Liability

The information and explanations available on our Internet pages are not binding. Pyramid Computer GmbH takes no responsibility for the correctness or completeness of the information contained therein; in particular, no guarantees, assurances of specific product properties or other legal claims are made. Content errors will of course be immediately corrected as they are discovered. Furthermore, from time to time content changes will be made to our printed information; these changes will also be carried out on our Internet pages with varying time delays, so that the content of the Internet pages may be partially out of date. We would ask that you inform yourself about the current status of our product information and the availability of the individual products through enquiries to our sales department.

Despite careful content control, we assume no liability for the content of external links. We do not constantly monitor the information on other Internet sites that are accessed from links on these Internet pages, so we cannot take responsibility for their content. The content of linked sites is strictly the responsibility of the owners of those sites.
Pyramid Computer GmbH is not liable for any damages that result from the use of these Internet pages or from the downloading of data, in particular, Pyramid Computer GmbH takes no responsibility for direct or indirect consequential damages, data loss, lost earnings, or system and product downtime. The preceding limitation of liability is not valid if the damage is intentional or due to gross negligence. The legal relationship between you and Pyramid Computer GmbH for the use of these Internet pages is subject to the laws of the Federal Republic of Germany. The court of jurisdiction for litigation with fully qualified merchants that results from the use of these Internet pages is Freiburg.


Downloads
In so far as data and software are available for download from our Internet pages, Pyramid Computer GmbH makes no guarantee that they are error free. Pyramid Computer GmbH exhaustively verifies all data and software meant for downloading for virus contamination. Still, we recommend that you once again verify downloaded data or software for viruses with the latest virus detection software.


Copyright and other trademark rights
The content of these Internet pages is copyright protected. You may download a copy of the information found on these Internet pages to your own computer for personal, internal, non-commercial use. Logos, graphics, text, tones or pictures on these Internet pages may only be copied, reproduced, changed, published, downloaded, sent, transmitted or otherwise used with the express permission of Pyramid Computer GmbH. In so far as product and company names are mentioned, incorporated brand names or trademarks may be involved, the unauthorized use of which could result in action for injunction or damage claims made against you.


Confidentiality and protection of personal data, applicable law
The Internet is not a secure system; therefore, no guarantees can be made that information or personal data transmitted to us will be protected from third parties during the transmission. Detailed information about privacy protection policy is available in our Privacy Policy.


WEEE Directive
The Waste Electrical and Electronic Equipment (WEEE) Directive imposes the responsibility for the disposal of waste electrical and electronic equipment on the manufacturers or distributors of such equipment.

Pyramid Computer has been registered with the Electrical and Electronic Equipment Register as a manufacturer of category 3 products "Information and Telecommunications Technology Equipment" with a "Professional Equipment" device type since the 24th November 2005. 

This information can be found on the "Stiftung Elektro-Altgeräte Register" website at https://www.system.stiftung-ear.de/earPublic/publication.action?request_locale=en (search for "Pyramid Computer GmbH" in the "Pruducer's name" field).

The WEEE Registration number for Pyramid Computer GmbH is DE 59162004 and can be found on our nameplates.

 

We are pleased that you have visited our website and thank you for your interest in our company and our products. Protecting your privacy when using our websites is important to us. Please note the following.


Anonymous data collection

You can visit the websites of the Pyramid Computer GmbH without telling us who you are. We only know the name of your Internet service provider, the website from which you came, and the pages you visit on our website. This information is used for statistical purposes. You as an individual user remain anonymous.


Collection and processing of personal data

Personal data is only collected if you provide it voluntarily, e.g. to execute a contract, a survey or register for personalized services. As part of the personalized services of Pyramid Computer GmbH, your registration information will be processed, subject to your consent, for advertising and market research purposes and to design electronic services. Furthermore, with your consent, information accessed on our website is used to create a user profile in order to provide you with personally tailored advertising. This data is transmitted in encrypted form to prevent its possible misuse by third parties.


Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website you consent to the processing of data about you by Google in the manner and for the purposes set out above, otherwise please use the Google Analytics Opt-out Browser Add-on.

Export and processing of data to countries outside the EU

There is no export of data to countries outside the EEA.


Use and disclosure of personal data

Personal data is only collected with your consent for contract execution and the handling of your requests on the websites of Pyramid Computer GmbH. The use of your data for advertising and market research needs and to design the electronic services of Pyramid Computer GmbH is also subject to your consent, as is the use of your personal data for the delivery of tailored advertising. Your consent can be withdrawn at any time, of course, with future effect.

External links

You should be aware that our pages contain links to other websites. Where this is not obvious, we point out that it is an external link. Pyramid Computer GmbH has no control over the content and design of other websites. This data protection statement naturally does not apply to other websites.

Further information and contacts

If you have any questions regarding your data at Pyramid Computer GmbH, please contact the Privacy Officer of our company (contact information below). You can find out what data is stored and how to delete or correct it. You are also welcome to send comments and suggestions via e-mail or regular mail.

Data Protection Officer of the Pyramid Computer GmbH

Ms. Kerstin Rieger
Boetzinger Strasse 60
79111 Freiburg

Germany

Phone:+49 761 4514-0
Fax:+49 761 4514-319
kerstin.rieger@pyramid.de